Three key elements in a carrier

The carriers Traveler not only carry people from one place to another, but seek differentiate providing a value to their services, for, eg, the user to choose a bus in front of an airplane.

We will give here three key differentiators and a company of transport must meet, and we have observed that not all meet.

1. Acceso a Internet WIFI. More and more people are in constant communication via mobile devices, and if these people are related to the digital, social networks and the Internet. Many users want to, time last them the trip, are not cut off from their employees, collaborators, in the end, with their work, and need to be with constant Internet access. While it is true that installing WiFi networks has high cost, is a cost that will be rewarded with user satisfaction and that can be the deciding factor in the choice of transport mode.

2. Customer Treatment. It seems obvious, but often forget this aspect as basic, as a kind word, respect the traveler, patience. Employees reflect the philosophy and spirit of the company. In this section could include how to conduct; sometimes (some justified and some not), the bus driver gives volantazos, braking abruptly or leads, and the traveler may feel uncomfortable, hurt or feel you are treated as if it were a burden. These behaviors should be avoided as far as possible, giving, if required, a correct driving classes to employees.

3. The hygiene vehicle interior and the installation status. It is very important, not only that paper or trash on the floor or car seats, but no unpleasant odors, or strong (as in many buses), status Conservation of the bus; that the seats are perfect, has not painted on the backs, no missing items; everything must work perfectly, from the armrest to the audio player seat.