BY THE SAME OR SIMILAR article, whenever the same amount, without any additional payment.
DIFFERENT FOR EACH OTHER ARTICULO, will refund the amount through www.JmbGrupo.com and you can make a new purchase in the store
*From home, if you request a refund and place a new purchase online.

-What is the deadline to make the change?

The term rate is 7 Days from the date of purchase.

-Client Rights and Return Policy

www.JmbGrupo.com guarantees its customers the option to cancel your order at any time and at no cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.

Given the nature of the product, Returns only those products that are defective will be accepted, for this purpose the Customer shall have a period of seven days from receipt of the order to the contract and return the product purchased. The Customer shall notify www.JmbGrupo.com within the stipulated time and for any lawful means, their desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and the invoice issued to www.JmbGrupo.com case.

The customer may return any item purchased on the Online Store www.JmbGrupo.com long as the product has not been opened or used, be complete, be new, have the original label and retain their original box or wrapper. In these cases, www.JmbGrupo.com, after receiving the goods, found to comply with the requirements and effectively is defective, shall be the refund of the purchase through a credit, by bank transfer to the account indicated by the Customer.

If a different product requested by the customer was mistakenly delivered www.JmbGrupo.com, it will be removed and given the right product at no additional charge to the Customer. For any incident related to the return of items in our store, please contact the customer service department via email: JMB, Half. 104 sn, Highway. N-1 km. 418 20212 de Irun – Spain, the +34 607400483

2. HOW TO BUY www.JmbGrupo.com

Buy www.JmbGrupo.com is simple. You just follow the following steps:

1. Choose section (cleaners, vacuum cleaners, etc.), model.

2. Displays / the product / s you're interested / n. Through a click you will get an enlargement of the photo to see detail, features, reference price.

3. Select a product and add item to cart. You can then choose to continue shopping or process order.

4. If you want to continue shopping, repeat the process but if you want Checkout, sign or plaque.

5. Once you have entered your data, checks that are correct and click "confirm".

6. Choose if you want to collect your order at the premises of JMB, Half. 104 sn, Highway. N-1 km. 418 20212 de Irun – Spain, or receive it by courier 48/72 hours, and make sure the shipping address and billing are correct.

7. Select a payment method: Show, Visa Electron, Mastercard, American Express, Paypal, transfer.

8. Confirm your order.

9. You'll receive an email confirming to your order.

3. General information

-In which countries can you buy online?

Currently you can make your own in Spain, Portugal and will soon be adding more countries.

-How many languages you can browse?

The languages are www.JmbGrupo.com navigation: Spanish, Portuguese. The WEB has English and French translator.

– Are the prices of the online store and my usual shop JMB are the same?

Do Not, in principle, the prices online are cheaper because we saved on costs, We can repercurtirlos customers. Furthermore On Line may have continuous promotions and offers

– Will I receive the same product that I see in the picture?

Yes, except in those products with improved processes which could have a minimal difference, in this case better.

-Is it possible to receive regular information in my email with the latest news and offers from JMB?

Yes. Simply go to "Newsletter" you will receive information on the latest developments, JMB fairs and events.

-Can I unsubscribe from the Newsletter of JMB?

In the "Newsletter" section you can unsubscribe easily. It covers data and select "send".

– How do I retrieve my password??

If you forgot your password, you can recover it in the Log-in. You will receive an email with your new password.

-How I can make sure I made my purchase?

Once you have placed your order, receive a confirmation email. If you do not receive him, please contact our Customer atencionalcliente@jmbgrupo.com or +34 943883234

-Can I remove an item from my order?

Yes. From the shopping cart you can delete items that do not always want and when you have not processed the order.

-Can I cancel my order?

Yes. Calling immediately +34 607400483 or send us an email

-What should I do if I receive a defective item?

JMB only sells items in perfect condition, so if, Exceptionally you get a defective product please contact our Customer atencionalcliente@jmbgrupo.com or +34 943883234

-What should I do if I receive an incorrect item?

If at any time, by mistake, you receive an item you did not order please contact our customer service department or atencionalcliente@jmbgrupo.com +34 943883234

4. PAYMENT

-What form of payment can I use to make my purchase?

We have the following payment methods: Show, Mastercard, American Express, Paypal.

When ordering, the customer can choose to pay the purchases you make using Credit card via PayPal secure payment and bank transfer, which should make for JMB Consulting Cleaning System, S.L. In certain cases and to prevent fraud www.JmbGrupo.com reserves the right to request a specific payment in case you can not conclusively proving the identity of the buyer.

-Why you may be declined my credit card?

Your card may be rejected by one of the following reasons:

- The card may have expired. Check that your card does not exceed the validity date.
- Can you have reached the limit of the card. Check with your bank card has not exceeded the amount allowed to perform compras.Puede any data entered is incorrect.
- Check that you have correctly filled in all the required fields.

-Can I get an invoice for my company?

Yes. You just have to check the option "company" in personal and fiscal data cover you ordered.

– Is it safe to use my credit card on the web?

Yes, data is transmitted in an encrypted SSL. Pay Pal is a fully secure the most widely used online payment platform.

– Taxes

Prices of products displayed on the website www.JmbGrupo.com, do not include Value Added Tax (VAT) what, if, it is appropriate to apply. Purchases will be delivered within the territory of any Member states of the European Union are subject to VAT. Purchases must be handed in territories of States not members of the European Union, Canary Islands, Ceuta and Melilla are exempt from VAT.

5. Shipping

– Shipment of products

www.JmbGrupo.com sends orders to its customers through different transport companies urgency of national and international prestige. The date of delivery to the address of the Customer, will be of 48-72 hours from receipt of payment, except OOS. Also depend on the chosen product availability and shipping area. Transport times are approximate.

-Where I can get my order?

You can receive it in the direction you choose (home, i work, so-ever in PO) either on-site or the carrier JMB.

-The country of delivery may be different from the purchase?

The delivery country must always match the country of purchase.

-How long will my order?

Delivery times depend on the type of shipping selected. For shipments to shop are between 3 and 5 working days, for standard shipments between 2 and 3 working days (Ceuta and Melilla shall be 3-5 days) and express shipments are from 1 and 2 working days (Ceuta and Melilla shall be 2-4 days).

-How do I pay for shipping?

To collected at JMB no shipping costs. For other locations where there is limited offers, Nor should we pay postage. And when they do are on the order form.

-What is the delivery process Store?

You can return directly to JMB or if choosing delivery facilities JMB or Carrier, you communicate the arrival of the goods through a sms (have 7 days to collect). You must show the order number and the ID of the person who will pick.

6. RETURNS

-How should I do to return a product?

You can return the product directly JMB facilities or if you prefer to pick you up at your home, You can request a return home. After verifying all data, send a carrier to pick up your package at the next 24 hours (whenever possible). To realize the collection, the carrier will contact you. And, for any reason, does not convince you date proposed, contact them to change.

-What is the deadline to make a return?

The deadline for any refund is 7 days from the date of purchase.

-Do I have to pay anything for my return?

Returns are always free to www.JmbGrupo.com.

-How will I receive my refund?

Once approved the return, you will receive the amount in the same manner in which you made your purchase

-When will I receive my refund?

After approving the return (Items must be in perfect condition) you will receive a confirmation email telling you that the amount is credited to your account within days.
Remember that the payment to the credit card always depend on your bank.

-How should I do if my refund is incorrect?

By contacting our customer service department or atencionalcliente@jmbgrupo.com +34 943883234, solve the problem as soon as possible.

www.JmbGrupo.com reserves the right to refuse returns communicated or sent after the deadline, or items that are not in the same condition they were received.

7. TECHNOLOGY

-What Internet browsers should I use to view the website correctly JMB?

Www.JmbGrupo.com page is optimized to be viewed in Microsoft Internet Explorer 7 higher, Mozilla Firefox 3.5 higher, Google Chrome 6 or higher and Safari 5 higher.

You can install the latest versions of each browser in the links:

- Microsoft Internet Explorer
- Mozilla Firefox
- Google Chrome
- Safari

www.JmbGrupo.com/tienda is an e-commerce website (forward, “Online Store”) owned by JMB Consulting Cleaning System, S.L. Half. 104 Ctra N-1 Km 418 20212 Olaberria – Gipizkoa – Spain and CIF B20682092. Customer is the natural or legal person who hires the products or services sold from a shop.

-The Online Store

The online store is dedicated to www.JmbGrupo.com distance selling, product and / or industrial materials.

-Information and data

www.JmbGrupo.com reserves the right to change the contents, product or services sold from the website, and commercial offers submitted at any time.

Prices, Photos, product characteristics are valid except for error, and are subject to change without notice.

www.JmbGrupo.com makes every effort within its means to provide the information contained in the website is accurate and without typos. In the case that at some point an error of this type occurs, at all times outside the will of www.JmbGrupo.com, is immediately be corrected. There is a typographical error in any of the prices shown and a customer had made a purchase decision based on that error, www.JmbGrupo.com will inform the customer that error and the customer is entitled to cancel the purchase at no cost on their part.

The contents of the website www.JmbGrupo.com could, sometimes, show provisional information on some products. In the event that the information provided does not correspond to the characteristics of the product the customer is entitled to cancel the purchase at no cost on their part.

www.JmbGrupo.com is not responsible directly or indirectly from any of the information, contents, statements and expressions contained in the products marketed by www.JmbGrupo.com. This responsibility falls to manufacturers, producers or distributors of such products. Customer understands that www.JmbGrupo.com, relative to the online store, it is a mere intermediary between him and that manufacturer or distributor.

-Availability

www.JmbGrupo.com not guarantee continuous and permanent service availability online store. Thus is exempt from any liability for any damages caused as a result of the unavailability of the store online. In these cases, www.JmbGrupo.com will use its best efforts to warn in advance of 24 interruption hours. www.JmbGrupo.com not be liable for interruption, suspension or termination of service online store.

Applicable law and jurisdiction

The purchases made with www.JmbGrupo.com are subject to Spanish law. In case of any conflict or discrepancy the applicable jurisdiction will be that of the Courts or Tribunals of Tolosa.

8. LEGISLATION

-Introduction

The general conditions of use of the website, regulate the terms and conditions of access and use of www.JmbGrupo.com, owned by JMB Consulting Cleaning System, S.L. Half. 104 Ctra SN. N-1 Km 418 20212 Olaberria – Spain – Spain and Tax Identification Number B20682092, forward, The company, the Portal user must read and agree to use all the services and information provided from the portal.

In any case, the user declares that he is of age, has full capacity to act, can read and fully understood all the clauses included in these general conditions of use. In the event of a minor, You can not use the Website without the prior consent of their parents or guardians.

User and Company, owns the Portal, may be referred to collectively as the Parties or each separately as Part. The mere access and / or use of the Portal, of all or part of their contents and / or services means full acceptance of these Terms and Conditions. The provision and use of the Portal is understood, subject to strict compliance with the terms contained in these Terms of Use of the Website.

-Definitions

The Parties agree that the following terms have the meanings indicated: The Portal: The web page located at the following Internet address: www.JmbGrupo.com, and any extension thereof or subdomain. User: Person accessing the Site and using the services or information accessible.

-Terms of use

These Terms of Use govern Portal access and use of the Portal, including content and services made available to Users and / or through the Website, either by El Portal, either by its Users, or by any third. Notwithstanding, access and use of certain content and / or services may be subject to determined Specific Conditions for certain content or services.

-Modifications

El Portal the right to modify at any time the General Conditions of Use of the Website reserves. In any case, it is recommended that you periodically check these Terms of Use of the Website, because they can be modified.

-Information and services

Users can access through the Portal to different types of information and services. The Portal reserves the right to modify, at any time, and without prior notice, the presentation and configuration, information and services offered by the Portal. The User expressly acknowledges and agrees that at any time may terminate Portal, disable and / or terminate any of the information or services. The Portal will use its best efforts to try to ensure the availability and accessibility to the Portal. Notwithstanding, sometimes, for maintenance, update, change location, etc., may involve the disruption of access to Portal.

The Portal provides access to information and services as it, and does not provide any equipment, material or service to access them. For the correct access and use of certain information and services the user must download to their computers for certain programs.

The Portal is not involved in the creation of those contents and / or services supplied or provided by third parties and / or through the Website, just as also controls its legality. In any case does not offer any kind of guarantee thereon. The User acknowledges that the Portal is neither liable for the content and / or services performed or provided by third parties and / or through the Website. You agree that the Site will not assume liability for any damages caused as a result of using this information or services from third.

-User Obligations

The User must always respect the terms and conditions set forth in these Terms and Conditions of the Portal. User expressly states that use the Portal diligently and assuming any liability that may arise from non-compliance.

The User agrees not to use the information and services offered by the Portal to decisions with financial implications because it knows that information and services are outdated and may contain inaccuracies or errors. Also, in those cases as requested data or information agrees not to misrepresent your identity impersonating any other person. You agree that use of the Portal will be made for strictly personal purposes, private and particular. You may not use the Website for activities contrary to the Law, morality and public order as well as for prohibited purposes or violate or infringe rights of third parties. Also, dissemination prohibited, storage and / or data management or content which infringes third party rights or regulations of any regulatory rights of intellectual property.

The User will not use the Portal to perform acts that support, incite or promote; 1. Illegal or criminal acts, denigratorios, defamatory, discriminatory on grounds of sex, race, religion, beliefs; 2. Violence, porn, degrading, and / or otherwise, are contrary to the moral, morality.

Likewise, User may not use the Site to transmit, store, disclose promote or distribute information or materials that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any computer software or hardware or telecommunications.

The User will not use the Portal to send unauthorized advertising by the recipient. The User agrees to indemnify and hold harmless for any damage Portal, damage, sanction, much, penalty or compensation have to face the Portal, as well as, including attorneys' fees and / or attorneys, or any third parties, for breach of these General Conditions by User.

-Availability of information and services portal

The Portal does not guarantee continuous and permanent availability of services, This mode being exonerated of any liability for any damages caused as a result of the unavailability of service due to force majeure or errors in such networks for data transfer, beyond their control, or disconnections for work of improvement or maintenance of equipment and systems. In these cases, Portal will use its best efforts to warn in advance of 24 interruption hours. The Portal is not responsible for the interruption, suspension or termination of the information or services. Likewise, is not responsible for any omissions, loss of information, data, configurations, unauthorized access or breach of confidentiality that originate from technical problems, human communication or omissions, caused by third parties or not attributable to the Portal. Not liable for damages caused by computer virus attacks or caused by affecting software, communications systems or equipment used by the Portal but manufactured or supplied by a third. The Portal may, in its sole discretion, refuse, remove, suspend and / or block at any time and without notice access to information and services to those Users who violate these rules.

-Accountability Portal

The User acknowledges and agrees that the Website makes no warranty of any kind, either express or implied, data on, contents, information and services that are incorporated and offer from the Portal.

Except where the law expressly states otherwise, and exclusively for the measure and extent that it imposes, Portal does not warrant or assume any responsibility for possible damages caused by the use and utilization of information, data and services Portal.

In any case, Portal excludes all liability for damages that may result from information and / or services rendered or supplied by various third Business. All liability is the third either supplier, or other contributor.

-Personal Data

Personal data received will be treated in accordance with the Organic Law 15/1999 of 13 December on the Protection of Personal Data and other concordant regulations in Spain.

The personal data collected Portal for the provision of any service or use of the Website will be integrated into a computer file. The data obtained will be used to provide the services requested and also be used to keep the user informed about developments of services and content offered, attending, if, preferences that the user has indicated. You agree to receive these emails, provided that they relate to the stated preferences or services and information used by User. The User expressly states that any personal data or a third party that accesses, enter, modify or delete entitled to do so or have the permission of the third party. The Portal informs the user that may exercise rights of access, rectification, opposition and cancellation to the following address: Half. 104 Ctra SN. N-1 Km 418 20212 Olaberria – Spain – Spain.

The Portal adopted for data processing all technical and organizational security measures which are required, in accordance with the provisions of the law.

-Intellectual property

All contents, Brands, logos, drawings, documentation, software or any other element subject to protection by the law of intellectual property, be accessible in the Portal belong exclusively to the Company or its legitimate owners and are expressly all rights are reserved. The creation of hypertext links is expressly prohibited (links) to any component of the web pages of the Website without the authorization of the Company, provided they are not a portal website that does not require identification or authentication for access, or the same is restricted.

Anyway, Portal reserves all rights on the content, information services and data it holds over the same. The Site does not grant any license or authorization to use the User of its contents, data or services, other than that expressly detailed in the General Conditions of Use of the Website.

-Applicable law, competent jurisdiction and notifications

These Terms shall be governed by and construed in accordance with the laws of Spain. For any claim shall be competent courts of Tolosa. All notices, requirements, demands and other communications that the user wishes to make Enterprise Portal holder shall be in writing and shall be deemed to have been properly made when they are received at the following address Pol. 104 Ctra SN. N-1 Km 418 20212 Olaberria – Gipuzkoa - Spain

-Nullity and inefficacy of the clauses

If any provision of these Terms is declared, Total or partial, invalid or ineffective, such invalidity or unenforceability will only affect that provision or part thereof that is invalid or ineffective, subsisting the general conditions in everything else, considering all or partially provision not included.

-Good faith and diligence

The Parties undertake to fulfill its obligations and exercise the rights arising from these conditions in accordance with the strictest requirements of good faith and diligence.