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Story of a customer with problems

It was ten in the morning on a beautiful summer Sunday when the phone rang.. When responding, I met a somewhat surprised person: «Hello... Sorry to bother you on a Sunday. Actually, I called thinking that no one was going to answer me. "My intention was to leave a message.".

Although on Sundays we rest, I told him to go ahead: «I have my cell phone always operational. What can I do for you?».

When he started telling me, I noticed some stress and anxiety in his voice. It was the owner of a transportation company and, really, I was desperate:

I can't take it anymore. I'm exhausted, I run everywhere and my phone is smoking.. my day should have 50 hours. I have problems with some deliveries, Brexit, truck maintenance, not to mention one that is broken down at the border, And on top of that there is a lack of drivers... All this leaving aside the fact that I have a family and personal obligations., Of course.

The last straw fell on Friday, when my best client called me and told me: «Mira, no you are offended, "But I don't want my product to travel in your DIRTY TRUCK.". That struck a chord with me..

My top priority has always been to offer the best service to my clients and fulfill my commitments to them.. I never thought they would care if the trucks were more or less dirty.

The truth is that all my daily hassles and lack of time have meant that I have never prioritized the issue of cleaning the fleet.. Of course I want my trucks to be clean., but there are more urgent matters, how to arrive on time and attend to what they ask of me. I can't take trucks off the road to wash them or leave one sitting for too long while they clean it..

The next day I showed up at their facilities and met a simple person, close and very active. His company was modern and had a beautiful image; further, It had several pavilions where they also did logistics.

I observed that there was a continuous traffic of trucks loading and unloading, forklifts everywhere, a brutal traffic department and everything technologically very up to date. However, It caught my attention that the fleet of trucks, despite being relatively new and modern, it was very very dirty. I couldn't believe what I was seeing, there was no coherence between the company that had, your image, its modernity, and that neglected aspect of the fleet.

Imagine that you are a transport businessman who works piecework to reach everything and offer the best service to your clients., and suddenly one of them comes and jumps you: "I don't like being associated with trucks as dirty as yours.".

That couldn't be, so I started immediately. At JMB we believe that all transport companies, no matter what the size of your fleet is, They should know how to keep their vehicles clean and do this easily, fast and sustainable.

So, I started to analyze times, schedules, the complicated cleaning processes that they sometimes carried out... And I saw that all this led to unproductive processes and great losses of time and money to try to maintain a fleet that, to top it off, was deteriorating very quickly.

I told him how he could put an end to that waste by implementing simple washing processes., fast and also respectful of the environment and people.

I knew that this terrain was something completely unknown to him., and he would never have discovered it if it had not been for that call from his main client "that broke the camel's back". But he was an open-minded person who wanted the best for his business., and he immediately got the idea: It was time to make a radical change in the washing process of your trucks.

The 23 December at nine in the morning I received another call from him:

Imanol, you have changed my company's life. Thank you for listening to me that Sunday and for offering me a solution tailored to what I needed.. I have no words. You met me at a time of great stress and many headaches., and you took away one of the most serious problems from me, which was to keep the trucks clean quickly.

Ya ves, one focuses on trying to arrive on time and offering the best service, but it leaves important issues along the way, like this cleaning.

Today we are a more productive company, We no longer waste time washing the trucks and I feel very proud when I see them so clean on the road. Now, besides leaving on time, we have managed to make them go impeccable. Thank you very much and Merry Christmas.

And you, how do you do it?

Are you so busy putting out fires that you barely have time to think about keeping your fleet clean??

¿When you see your fleet on the road, Do you think it has the visual impact you want??

¿Your fleet transmits the essence of your company?

If you are determined to make a radical change in the washing and cleaning of your trucks

Call us or send us a WhatsApp

+34 607 400 483

My name is Imanol Bueno and I will be happy to tell you what you need about the JMB washing system. With it you can achieve all this:

  • Improve the productivity of your company.
  • Make a difference in every kilometer.
  • Transport the authenticity of your brand, because your fleet is not more of the same.

What is a Single Wash Brush?

A single brush wash Truck is a mobile machine with a vertical brush that is used for lavado, truck cleaning and disinfection.   Sometimes it is also called a washing roller or washing column..  

In general terms, these types of machines are also used for bus wash, vans, ambulances, cisterns, trains, live animal trucks, etc ... and they are divided into two types:

Theautonomous single brushes have a built-in water tank, they are mobile and trucks can be washed with them, bus, trains and different types of vehicles in different areas of the company, inside and outside your facilities.

Themonocepillos eelectric are fed by water hose, electric cable and to use this type of washing machines, it is important to always clean trucks in one place, because the hoses and electrical cable limit its movement. They are also suitable for washing inside or outside the warehouse as long as there are two points to hook the water and light hoses so that the installation is air.  Thus, the hoses do not go on the ground.

In any case, with both models, autonomous and electric single brushes, truck washing is ensured by its agility, effectiveness, speed and sustainability.

What are the EXCLUSIVE benefits of the JMB single brush wash?

At JMB we transform the washing of your trucks into a agile process, simple, fast and sustainable so that you save time and money cleaning your trucks.


The benefits of the JMB single brush for washing your trucks, buses and trains are infinite, here are some of them:

  • It is a washing system 100% mobile so you can wash where and when you want
  • Is 100% adapted to your company and your pocket because your company is unique and requires a unique and VERY CUSTOMIZED washing system
  • Fast to wash a truck in less than 7 minutes and a bus in 2 minutes
  • It is respectful with the environment thanks to its ECOLOGIC PRO system and because there is no planet B
  • It is respectful with people because it incorporates the ERGONOMIC PRO system
  • It is very light thanks to its ACTIVE PRO traction you can move your monobrush with one finger
  • Is 100% integrated and adapted to your company, you will not notice its presence
  • Eliminate fixed structures that take up space
  • Eliminate queues and you wait to wash your fleet
  • Easy and economical maintenance thanks to our sistema MAINTENANCE PRO
  • They are robust like an elephant, thanks to who are built in stainless steel

Types of JMB single brushes

You have the widest range of single brushes for truck washing, buses and trains
in www.JmbGrupo.com and here are some of the best-selling models:

LITIO WASH 4X4

He is the last to join the family. his lithium battery, with ultra fast loads it makes it the perfect single brush for washing large fleets. Its 4x4 system makes it the lightest single brush on the market. All the information about LITHIUM WASH is here:

Features, benefits and functionalities: https://www.jmbgrupo.com/litio-wash-para-camiones/

Monocepillo Litio Wash

Single brush MAN ON BOARD HYBRID OR BATTERIES

Is he only single brush on the market that is hybrid and in which the operator sits moderately on board. It is the monobrush suitable for small and large truck fleets, buses and trains thanks to its unlimited autonomy. All the information about this single brush model, you have it here:

Features, benefits and functionalities:
 https://www.jmbgrupo.com/hibrido-para-camiones/

Single Brush Man on Board Batteries

Hybrid Man on Board Single Brush

BATT WASH and BATT WASH with 4x4 technology

Monobrushes that battery operated and suitable for different types of fleets. Available with different types of batteries for more autonomy. All the information about the BATT WASH is here:

Features, benefits and functionalities:
 https://www.jmbgrupo.com/productos/batt-para-camiones/

Monocepillo Batt Wash

Monocepillo Batt Wash 4x4

HYDRA WASH in PETROL or DIESEL version

Is he all-terrain single brush with unlimited autonomy since you only have to add gasoline or diesel.Es very economical and ready for a quick wash. All the information about HYDRA WASH is here:

Features, benefits and functionalities:
 https://www.jmbgrupo.com/hydra-para-camiones/

Monocepillo Hydra Wash Gasolina

Monocepillo Hydra Wash Diesel

ELECTRIX

Single brush with power cord and water hose perfect for companies that always wash their trucks in the same wash area. They are economical, simple and very effective. You have all the information about the ELECTRIX here:

Features, benefits and functionalities:
 https://www.jmbgrupo.com/electrix-para-camiones/

Monocepillo Electrix

SINGLE BRUSHES FOR WASHING LIVE ANIMALS TRUCKS

At JMB we understand how complex it is to wash live animal trucks and / or other special trucks. If this is your case, do not worry, because as our washing system is unique and we do everything to measure, we also have washing solutions for this type of truck.

Features, benefits and functionalities: https://www.jmbgrupo.com/cisternas/

Monocepillo Hydra Wash Diesel

Man on Board Single Brush

Monocepillo Electrix

CISTER WASH

The world's only single brush for the washing tanks and other similar vehicles.

Available in 4x4 BATTERY or ELECTRIC version with water hoses and electric cable. You have all the information about CISTER WASH here:

Features, benefits and functionalities:
 https://www.jmbgrupo.com/cisternas/

Monocepillo Hydra Wash Diesel

Have you been wanting to know more about our fleet washing machines and monobrushes??

Discover how to transform your fleet washing into a simple process, agile and sustainable.
Send a WhatsApp

Call us or send us a WhatsApp

+34 607 400 483

I am Claudia Araujo and I have been 20 years helping my clients save time and money cleaning their fleet through high impact strategies and innovative washing systems, mobile and custom.

Claudia Araujo

Dtra. by Marketing JmbGrupo.com

What you don't know about the safety of traveling on buses and coaches

A few weeks ago, having coffee with a friend (When the bars were open), His daughter calls him to study at a university that is an hour and a half from San Sebastián.

Your daughter tells her: "Dad, Come and look for me. I don't want to go by bus. "

At the end of the conversation, My friend comments that his life has changed a lot since his daughter goes to college, Because with pandemic, You are afraid to take the bus. You are afraid to get the COVID19. "Claudia, I am very busy and a Every two for three I have to do more than three hours driving to take it to university. I am tired and I have no time for anything."

Everything I was listening was generating impotence, feeling of disgust and was on the verge of anger. I realized at the time how little theFine users, Like my friend's daughter, About bus and motor companies. It was my moment, I have more than 30 years working with bus and coach companies. I couldn't miss the opportunity to make things clear to my friend.

I breathed deep and told him in a more than soft tone,  educational:

“Mira. Bus and coach companies, customers and non -customers of JMB, They have been the first to have the batteries with the pandemic. You have no idea of ​​mental effort, physical and economical that these companies have made. I am a witness, They have been hours and hours of hard work with a Unique purpose: that each person who enters their vehicles safe and quietly travels. What do you think? What to the owners, managers, drivers, mechanics ... These companies are interested that people get into their vehicles? By God!”

“Mira, I tell you what bus and coach companies do so your daughter travels quiet:

When the buses are standing and are at their facilities: Before leaving, Each of the vehicles is made an exhaustive interior cleaning that is finished off with the use of disinfection with different products such as: biocids, Ozone and other disinfection methods. Interior cleaning is complemented by outdoor cleaning.

When your daughter enters the bus, everything is disinfected, even the air. And buses, In the case of many of them, The air is continually renewed in very short periods of time so that the quality of the air inside the bus is optimal.

All these companies have a disinfection and acting protocol against COVID. And as additional plus, Tell your daughter, that I developed this protocol for my clients based on our applus certified protocol. At the same time many companies have their certified protocol with other certifiers.

These companies have invested a long time forming their entire team: drivers, administrative personal, managers, etc.. And doing all the adaptations that go far beyond what the health authorities demand.

All, todo, Everything ... so that your daughter and the rest of the bus users, travel calmly ".

He told me in a tone ofrelief: “Claudia, I didn't know any of that ". He called his daughter ahead and said: “From now on you come and come back by bus and period! I don't want complaints, I don't want excuses!

Any time now, I felt aUfff of tranquility in the air and I told him:

"In part I understand your daughter, since he does not know this reality.It is possible that nobody has ever explained what I am telling you. It is time to make a radical change:

  • In that wrong image they have of a bus and motor company, due to ignorance
  • In that generalized fear of taking a bus, due to ignorance

Behind each bus and coach company there is a story
They are unique companies that are characterized by a common denominator:

Passion, hard work and maximum concern for the one who puts the foot inside his vehicles travel with the maximum security and enjoyment of the trip. Those companies transport lives, They bring lives to their relatives, To your dreams, To universities, To schools, etc.. They are vital companies for this country.

To all managers of bus and coach companies this is my message: 

“You never underestimate the power of your company and communication. COMMUNICATION, Communicates and communicates who you are, What are you doing and transmits the value of your brand to each person who enters your bus or coach. You don't have to ask anyone permission to make you visible.

Your customers, My friend's daughter, and future customers, They shout to see your website, Your security measures, etc.. regardless of whether you are standing or not by mobility restrictions, To be clear to call you tomorrow. You have done your homework, You have put all the meat on the grill. You just have to know your customers.

Here I leave you 7 Ideas for your communication plan. Ideas that are part of my article "in times of chaos is when good ideas arise" that you can read it: https://www.jmbgrupo.com/en-momentos-de-caos-es-cuando-surgen-buenas-ideas-mi-reflexion-personal/

7 Ideas for your communication plan

1. TRANSMITS SECURITY AND TRUST:

It is evident that this crisis will leave a mark that will be difficult to forget travelers and has to do with psychosis created by the infection of COVID19. That is why we can already foresee that we have to anticipate, transmitting maximum security and confidence to our travelers.. People who enter your bus have to know all the actions your company does so that they travel safely.

YOUR CUSTOMER HAS TO KNOW that your company is 500% committed to your comfort and safety.

for that, YOUR CUSTOMER HAS TO KNOW EVERYTHING ABOUT YOUR BUSES:

  • CLEANING procedures inside your buses.
  • The DISINFECTION procedures of your buses.
  • CLEANING procedures outside.
  • MAINTENANCE procedures for your fleet.
  • Your company's ENVIRONMENTAL procedures.
  • Your QUALITY CERTIFICATES and explain to your clients, what they mean.
  • COMMUNICATION, COMMUNICATION, COMMUNICATION In all aspects:
  • In the way you make your offers.
  • In the way you respond to your emails.
  • In the image of your buses.
  • In the uniform of your drivers.
  • In your drivers' greetings to travelers.
  • In the way you answer the phone.
  • In the way you solve problems.

2. Prepare your digital marketing plan with a powerful content plan

To fall in love with your client

Social networks, web, email marketing, etc.. You have a huge easy communication range, most of them are free and will help your company reach your customers quickly and effectively. It is in moments of crisis when we leave our comfort zone and we have to look for new opportunities that we know work in our sector and in other sectors.. Without a doubt, the world of digital marketing is here to stay and it is time to adapt to new ways of communicating and connecting with our customers..

PUT YOUR MARKETING PLAN INTO ACTION IMMEDIATELY. Start EDUCATION your client with simple actions, step by step effectively.

3. TRANSFER TO YOUR TEAM, DRIVERS, MECHANICAL, COLLABORATORS, ETC

The actions that you have defined in your marketing plan so that there is global coherence between what you want to do and what is done.

4. GAIN LOYALTY TO YOUR CUSTOMERS.

It is in less easy times that we realize and value the loyalty of our customers.. Just like big companies, You can have your own loyalty system, points card, discount vouchers, your own customer club, …helps you feel part of your family.

5. INNOVA

in little things, actions… Innovation is an art that costs most of the time, very little. You can innovate in the way of booking trips with you, in the way you receive your passengers, in the way you can retain them, in the way you can communicate with your client, in creating a different user experience, listening to the new needs of your clients, modeling other sectors like yours, …

6. MAKE THE DIFFERENCE

Because your company is unique. Work on your unique value proposition (PUV). We are not all the same, Each of us has a proposition or several value propositions that make us unique and different.. The commitment to quality, service guarantee, our commitment, our way of serving. Many times you know the values ​​that make you different, But do not communicate them to your customers.

7. COMMIT TO CONTINUOUS IMPROVEMENT

In every area of ​​your company, These are times of changes and improvements to adapt to the new situation..

Call us or send us a WhatsApp

+34 607 400 483

I am Claudia Araujo and I have been 20 years helping my clients save time and money cleaning their fleet through high impact strategies and innovative washing systems, mobile and custom.


Claudia Araujo

Dtra. by Marketing JmbGrupo.com

Disinfection of Buses with Oz Plus in the Press

Survive the crisis of the coronavirus

JMBs solidarity with the sector and offers its free cleaning system at the moment

The Oz Plus system, It brings fresh air to a sector rarely by the coronavirus

A JMB initiative for the interior disinfection of vehicles

In times of crisis, the most foreseeing and washed entrepreneurs are noticed. Still suffering many consequences of the last crisis for financial reasons from 2008, We now live a sanitary mutation, social and economic of which it will be, still, more difficult to get up.

Small hails of hope and fresh air, About all fresh air, These are actions like the one JMB Group, company specialized in bus cleaning and hygienization thanks to its Oz Plus machine. A machine that, In these moments of crisis, has made free of companies that need it, To make the interior disinfection of the buses, As told us Claudia Araujo, Company Marketing Director.

A device that generates ozone to perform total cleaning, exhaustive and precise of the interior of bus, minibuses and ambulances mainly, which eliminates oxygen particles that may be invaded by any type of virus or bacteria, and that is noticed in the air, ducts and surfaces of the passage zone of these vehicles. Hoy, more necessary than ever for this crisis that we are living, But that has been in the market from 2012 And that has always been a sign of distinction to provide quality service to travelers.

This system is also serving to continue emerging a solidary dimension in a sector and a society that needs a breath of fresh air more than ever.

Being solidarity professionals and always delivered to customers, They are giving free some devices not only for bus companies, Also to ambulances and vehicles that move patients and dependent people

A dynamic of cleaning and hygiene in bus, Always required by operators, customers and travelers, and that today becomes more necessary than ever. That is linked by the hand of philosophy reflected in the book ‘The Healthy Bus’, of Claudia Araujo, JMBGRUPO Marketing Director, that exposes how this means of transport must be an absolute comfort space for travelers who need a space of total comfort before reaching their destination, to achieve its objective.

Oz plus articulates a mechanism that oxidizes any type of toxic cell or molecule of any harmful substance, virus, fungus or bad odors; To leave a clean atmosphere, breathable and with a free atmosphere of any type of external agent; And all at a five -minute vertigo speed. "This time is enough, although we recommend that they put it into operation 10 a 15 minutes after each service and in each vehicle that is needed. With the great power that it has and with this cadence of use, The objective of creating that unique atmosphere for each traveler will undoubtedly be achieved ”, Araujo commented. It is recommended that there is no one inside the vehicle during the process, Although there is no danger to human health and that the air conditioning is on, so that the ducts also receive the ozone.

The device is very manageable, Light and compact for your transfer, It can be used in any vehicle and as many times a day as you want. You do not need maintenance. This is what differentiates you with other similar devices, but much lower quality and than, With less power, They need more ozone manufacturing hours for total disinfection. With the experience of having worked with specialized partners and that these teams have accustomed to other facilities, Like pavilions, hospitals, Greenhouses, Jmbgroup has specialized these systems to the world of mobility, for an investment less than 1.500 euros and granting companies a total guarantee and durable apparatus.

In addition to explaining in detail its operation, In commercial and distribution actions, JMBGRUPO complements the cleaning and hygienization function with information for users, In the form of adhesive adhesives in the vehicles themselves, schedules quadrants and cleaning days, as well as ozone guarantee and manufacturing certificates for those who could request it; very demanded in these last weeks. Clearly, an initiative of the most valued and that supports that cleaning action for the companies that carry it out. The Basque firm always plans its requests and its peeking for a distribution according to the whole country, both for urban lines, as interurban and companies operating all kinds.

In the market from 2012, They always offered it as a differentiating element for those operators who wanted to provide a quality service, With cleaning, Hygienization and freshness by flag

"The truth is that the requests have now overwhelmed and we have to attend many more orders that will reach everyone in the next few days and weeks", Claudia Araujo said.

The transport sector and its auxiliary companies have always been very involved with society, promoting mobility as a good need and always looking for certain innovations to please and attract new users. And in this crisis it was not going to be less, And that involvement translates into solidarity actions that have no pangonous. First, Several mini oz plus are being given in a selfless manner to bus and motor companies for urgent disinfections.

As has been installed, also for free, An Ozone assistant at the day hospital of the Donostia University Hospital to be used by health personnel for ambulance disinfection, Police cars and public services. “It is our contribution to this crisis that we have had to live and in which transportation, especially clean and disinfected transport, It is also very necessary ", Claudia Araujo added.

SPREAD OZ

A modality that branches from the great invention of the oz plus, is the spred oz, For simultaneous disinfection in several vehicles without any chemical element and avoiding any allergy. And that has been very demanded with this crisis of the Coronavirus, For the total disinfection of large fleets.

Up to five buses can be disinfected at the same time, even being able to develop systems to 10 the 15 vehicles, Always arrested and empty, and with a greater concentration of ozone of up to 100 grams / time; which is also very useful for other unforeseen waste (as vomiting). on demand, You can even, For these two machine modalities, request disinfection certificates by approved chemical laboratories.

A task, that of Jmbgroup, of authentic involvement with the road traveler transport sector. Not only for proposing a system that gives a touch of quality to the services of the operators, that differentiates you with your competition; but promotes an unparalleled cleaning in the means of locomotion of our time. Being now more necessary than ever, It is demonstrated with the irruption eight years ago from the Oz Plus that innovation and avant -garde will always be present in this sector, To overcome this and how many crises are coming.

Call us or send us a WhatsApp

+34 607 400 483

I am Claudia Araujo and I have been 20 years helping my clients save time and money cleaning their fleet through high impact strategies and innovative washing systems, mobile and custom.


Claudia Araujo

Dtra. by Marketing JmbGrupo.com

In times of chaos it is when good ideas emerge: My personal reflection

We are in a moment of pure change that will not leave us indifferent and that will undoubtedly lead us to go through the well-known phases of a business crisis., which will be global.

1. The first phase: THE NEGATION

We have already or are going through, It's about denial of what's happening.. That is why we see many people who do not take the necessary preventive measures or who even continue to think that this is nothing..

2. The second phase: AWARENESS

When we become aware of the situation, It is that phase in which we enter a state of Shock. We realize the reality that we could be denying and the dimension of the new reality generates a state of Shock in us., that paralyzes us by not being able to control the situation.

3. The third phase: PARALYSIS

We enter paralysis by analysis and by being aware of everything that happens and by seeing the news that bombards us, We enter into a feeling of fear that blocks us and overwhelms us.. Fear is good because it alerts us that something is changing and that we should do something and what we need to do., It is trying to dance with fear so that it does not block us and trying to develop our best plan to emerge stronger from the situation..

4. The fourth phase: BLAME OTHERS

Blame third parties for this entire situation or understand that the situation is what it is and that it is time to take action by executing our plan to emerge stronger or the least harmed by the situation.. At this point I want to talk to you later to be able to help you with ideas that can be carried out..

5. The fifth phase: THE CALM

It is smart to reach this point with a plan that helps you in the most conscious way to make your best decisions in this not easy moment and begin to find opportunities where before you only saw a crisis.. It's a delicate moment, but it is clear that a good attitude with maximum responsibility will take us to a better path and that as a team, It's the best way to get it. In this phase you have to decide if you are going to do something or not do anything and not doing anything is also making a decision..

In our healthy bus book, in the page 67 We already mentioned a phrase by Albert Einstein “Insanity is doing the same thing.”, and again, hoping to get different results”.

What is clear, is that if the business scenario changes, We have to adapt quickly to the new scenario and this battle is won by those who are able to adapt the fastest..

I recently met a neighbor in the doorway who was in a wheelchair.. I asked him what had happened and he told me that he had had a stroke., that he has gone through very hard times and that the doctors and the AMP pickups. I asked him what pills those were to buy at the pharmacy and he answered: 

“Claudia, las AMP pickups they mean ACTITUD MENTAL POSITIVE. “These pills have saved my life.”

I don't know you, But I've been wandering around talking to a client., director of a major bus company, about the current global situation caused by the coronavirus overnight and we reached the following conclusion:

  • It has taken us out of our comfort zone.
  • It has altered our days and our routine.
  • It has forced us to close our schools.
  • It has forced us to close our businesses.
  • It has forced us to be confined to our homes.

The coronavirus has forced you to stop your buses and right now your company, like all companies in Spain, we are worried about our families, by our clients, by our team, for the future of our business, …

The coronavirus is a direct attack on people's lives, to social welfare, to mobility and the global economy. It's CHAOS! It is a GLOBAL problem! However, coronavirus is temporary, in fact, talking with scientific friends, his days are numbered, but it's going to leave a mark on usin our habits, in the way we do things and in the way we move. With which, I invite you to let's take a lot of AMP pills. I assure you, that the more we take, better, since they are cheap, Its effects are powerful and there are no contraindications..

Shall we start from NOW?

Transportation is the main protagonist in this crisis, helping to ensure that an entire country with its entire population is not left without essential supplies and guaranteeing minimum passenger services.. They deserve a BIG APPLAUSE for their GREAT HELP!!.

Keep in mind, ON THE ONE HAND passengers want to travel safely. Now they are more aware than ever, there is a general air of concern and they have become super demanding.ON THE OTHER HAND the transport of passengers and goods continues to beVITAL for all citizens, for the economy and for the environment.

Transportation is theENGINE OF THE CURRENT ECONOMY TRANSFORMING MOBILITY INTO WEALTH AND ABUNDANCE. ROAD TRANSPORTATION MOVES LIVES, ABOUT LIVES, BRINGS GOODS TO people, leaving a mark on people's lives.

with which, from the observatory that we have created at JMB so that together we can overcome this current situation. I fully trust that you and your mobility company, you will be thePROTAGONISTS of this new stage in which together we will be stronger.

We have reflected and we would love for you to join this list of possible ideas to overcome this new situation..

7 IDEAS FOR YOUR PLAN

TRANSMITS SECURITY AND TRUST:

It is evident that this crisis is going to leave a mark that will be difficult for travelers to forget and has to do with the psychosis created by the Corona contagion. That is why we can already foresee that we have to anticipate, transmitting maximum security and confidence to our travelers.. The people who get on your bus, They have to know all the actions that your company takes so that they travel safely.

YOUR CUSTOMER HAS TO KNOW that your company is 500% committed to your comfort and safety. for that, YOUR CUSTOMER HAS TO KNOW EVERYTHING ABOUT YOUR BUSES:

  • CLEANING procedures inside your buses.
  • The DISINFECTION procedures of your buses.
  • CLEANING procedures outside.
  • MAINTENANCE procedures for your fleet.
  • Your company's ENVIRONMENTAL procedures.
  • Your QUALITY CERTIFICATES and explain to your clients, what they mean.

COMMUNICATION, COMMUNICATION, COMMUNICATE in all aspects:

  • In the way you make your offers.
  • In the way you respond to your emails.
  • In the image of your buses.
  • In the uniform of your drivers.
  • In your drivers' greetings to travelers.
  • In the way you answer the phone.
  • In the way you solve problems.

2. PREPARE YOUR DIGITAL MARKETING PLAN WITH A POWERFUL CONTENT PLAN TO MAKE YOUR CUSTOMER FALL IN LOVE

Social networks, web, email marketing, etc… you have a huge range of easy communication, most of them are free and will help your company reach your customers quickly and effectively. It is in moments of crisis when we leave our comfort zone and we have to look for new opportunities that we know work in our sector and in other sectors.. Without a doubt, the world of digital marketing is here to stay and it is time to adapt to new ways of communicating and connecting with our customers..

PUT YOUR MARKETING PLAN INTO ACTION IMMEDIATELY. Start EDUCATION your client with simple actions, step by step effectively.

3. TRANSFER TO YOUR TEAM, DRIVERS, MECHANICAL, COLLABORATORS, ET

The actions that you have defined in your marketing plan so that there is global coherence between what you want to do and what is done.

4. GAIN LOYALTY TO YOUR CUSTOMERS.

It is in less easy times that we realize and value the loyalty of our customers.. Just like big companies, you can have your own loyalty system, points card, discount vouchers, your own customer club, …helps you feel part of your family.

5. INNOVA

in little things, actions… Innovation is an art that costs most of the time, very little. You can innovate in the way of booking trips with you, in the way you receive your passengers, in the way you can retain them, in the way you can communicate with your client, in creating a different user experience, listening to the new needs of your clients, modeling other sectors like yours, …

6. MAKE THE DIFFERENCE

Por that your company is unique. Work on your unique value proposition (PUV). We are not all the same, Each of us has a proposition or several value propositions that make us unique and different.. The commitment to quality, service guarantee, our commitment, our way of serving. Many times I already have the values ​​that make me different, but we do not communicate them to our clients.

7. COMMIT TO CONTINUOUS IMPROVEMENT 

In every area of ​​your company, These are times of changes and improvements to adapt to the new situation..

My message is one of unity, reflection, preparation and action.

We must all be prepared and united for the new changes that are going to emerge..

You, at most PROTAGONIST OF MOBILITY in this new stage, You are the person most responsible for doing your bit for a better world..

We are going to make many AMP pickups because TOGETHER WE ARE GOING TO DO IT!

(Yes we can!)


At JMB we are proud of the work that all transporters do every day

Call us or send us a WhatsApp

+34 607 400 483

I am Claudia Araujo and I have been 20 years helping my clients save time and money cleaning their fleet through high impact strategies and innovative washing systems, mobile and custom.


Claudia Araujo

Dtra. by Marketing JmbGrupo.com

ABC image on the experience of the client buses and coaches

Discover the power of your image in your client #CustomerJourney

"A picture is worth a thousand words" and whoever says otherwise is wrong. your image, the one that rolls along with your vehicles on the road, It is the letter of presentation of your company: It doesn't just reflect your culture., your values ​​and your colors, but also the quality of your services. Your image speaks for itself because everything communicates, everything sells, It is your social responsibility.

Shey Claudia Araujo, of jmbgrupo.com, and in this article I am going to talk to you about the power that your image exerts on the customer experience.

Your image is the final result of company culture. Everything is an internal process that goes from the inside out and is influenced by several factors.. Remember that everything you see generates a perception in your client, with which their experience with you as a company begins from the first moment they look for something that you offer.

Customer experience before meeting you and before getting on your bus:

A

The first contact. Here come factors that will directly influence the customer experience., like the ease of finding you (eg, If your company appears on the first page of Google), the usability of your page, the browsing experience, how quickly it finds your services, the time it takes to answer a call and the way you respond, etc.. If your experience in these first steps is not good, the client will not go to point B.

B

Your client's perception when they are already on the bus. In this case, what your clients will take into account will be factors such as the interior and exterior cleanliness of the bus or coach., the service you give them and how you serve them, punctuality, the attention of your drivers and how they are dressed, wifi quality, how do you resolve a complaint, etc..


Points A and B generate aspects that improve or damage your image.

C

Other internal points that also reflect and affect your image are the organization of your company., the willingness to contribute your grain of sand in protecting the environment, the fact that you ensure security, the training and well-being of your employees, that you maintain a relationship with your suppliers in which everyone wins, etc..

Depending on how customers perceive A points, B y C, they will have positive or negative feelings. And the person responsible for this perception is you: It is up to you to offer the best image of your business.

today, improve leadership capacity and have a clear mind to be able to set and achieve objectives, always seeking to do things the best possible, are your main challenges. That search, as you well know, It is a continuous learning. As you grow as a person, your organization also grows with you.

The image of your company is a strategic aspect. If we transfer this concept to the world of buses and coaches, We see that a good image can transmit positive feelings, for example joy, welfare, harmony, culture... These sensations begin with the perception of a clean bus, for the driver's uniform, for their treatment when welcoming travelers and for the cleanliness they perceive outside and inside the coach (and notice that I'm not talking about whether the bus is new or old). Actually, In those first moments, the traveler receives a global impression that is created from all the small details. So, If in those small aspects you offer a correct image, your client will value positively tu company.

The care of this image must be done responsibly and with a internal planning that is reflected on the outside. Have you heard that saying that our inside is projected on our outside?? The same thing happens with companies..

It is your responsibility, as a businessman, look after your employees and provide them with tools that help them in their tasks. When washing vehicles, Employees must know how to optimize available resources to get the most out of their work time and avoid unnecessary expenses. Además, If they are satisfied with their work, They will be your best letter of introduction, because the people who make up your company are your main pillar.

Start making a difference in all aspects now through the power of your image.

Count on us to guide you through the process: Call us or send us a WhatsApp message to the +34 607 400 483; You can also write to us through our web form. Contact us so that together we can see what and how we can help you..


Call us or send us a WhatsApp

+34 607 400 483

I am Claudia Araujo and I have been 20 years helping my clients save time and money cleaning their fleet through high impact strategies and innovative washing systems, mobile and custom.


Claudia Araujo

Dtra. by Marketing JmbGrupo.com

Insert Content Template or Symbol

Magazine interview Transportation3

"Our monocepillos adapt" to the needs of each company "

Claudia Araujo, JMB Marketing Director

The company has been offering transport professionals novel and environmentally respectful of transport to maintain its fleets of vehicles always ready for three decades.


What balance do you do of exercise 2019? How do you expect to conclude it? This year for us it has been fantastic, Because the whole team has been fully involved and we have been able to help hundreds of transport companies to be more productive in their washing processes and, So, be more attractive on the road.

What are the strengths of your monocepillos offer? What advantages do professionals in relation to other washing systems? The main advantage of JMB monoceptions is that they are made in a very personalized way, the measure of each company. That is why they are the best option for both those with large fleets and for others, smaller, They are looking for a mobile washing system, compact, agile and high performance that, further, suppose the minimum consumption of water and time. In JMB we have more than 30 years changing the way of washing different types of vehicles and we are completely focused on sustainability.

You have recently presented the Lithium Wash Monocepillo

What are its most outstanding characteristics? What reception are transport professionals? 

The lithium wash, The monoception that works with lithium batteries, This year has been the absolute protagonist. The truth is that he has had a great reception: There are currently more than 30 Units running in the market. Thanks to him we now have a groundbreaking technology that greatly facilitates the work rate of transport companies, And this means faster washing, more precision in each movement thanks to the exclusive 4x4 system and less water consumption. Además, It is silent, completely ecological (zero emissions, zero acids, zero chemicals) And the best: You do not need maintenance. This is a great daily savings for our clients.

 

What other products are you currently selling?
Apart from the widest range of monocepillos (hybrids, lithium, batteries, diesel, Gasoline, electric ...), We also have complementary products to carry out the disinfection and interior cleaning of trucks, bus, Autocar, ambulances and trains, as well as an outsourcing division for large companies that seek to outsource their vehicles.

What guarantees and financing options are you offering?

For us, Offering a customary product and financing is something essential, So we give our clients the possibility of doing a leasing or renting (With or without maintenance) and with total guarantee, for a period between 1 and 5 years, According to the product.

 

What is JMB's customer profile? Does the number of medium and large fleets that bet on the monocepillos grow?

Our clients are different, I explain myself: They are entrepreneurs with a lot of vision and an open mind that not only value the product itself, but they look for something else, for example that the washing method is sustainable and also respectful of people. This plus is what JMB brings. Apart from having the widest range of the market in vehicle washing systems and having the latest technology, Behind our monoceptions there is a whole system designed based on customer needs. Thus, as I told you before, The monoception is created uniquely following some
very defined processes and adapting to each company. We also offer permanent technical assistance, We train the team to learn to make the machine maximum performance, And we are certified according to ISO standards 14001, Ohsas and ISO 9001.

Nor should we forget the economic and functional issue.
Thanks to the fact that all we do is custom, Mobility and freedom of washing is total, so that our customers no longer need to make a vehicle for a long time or reserve an exclusive space for washing, since it is possible to carry it out in a very small space. Nor do they need to make large investments in washing or maintenance, since it is possible to acquire a JMB monocepillo from € 3.9 per day. For all these reasons, Our washing systems are the perfect tool for small companies, medium and large fleets, That is why we have clients who have 1 Oh 2 trucks and others that have more than 2500 vehicles.

More news in 2020

"In 2020 We will launch two new monocephal models that will be as innovative as the lithium wash. One of them will be Hydra Wash, A model that we have presented at Fruit Attraction ", anticipates Claudia Araujo, JMB Marketing Director. In addition the company is committed to digital transformation and industry 4.0. "At the moment, We are testing with several clients different applications whose objective is to facilitate the process of washing their trucks and everything related to it. We are also working on several IoT projects that we will tell you later ”, ARAUJO says.

"We have created washing systems that allow the work to be carried out very quickly and using the minimum amount of energy and resources."

“We have recently set up the largest installation for the laundering of trucks in the world; It has been a very measured project where every detail has been thought strategically ”, Araujo stands out.

 Download PDF

Call us or send us a WhatsApp

+34 607 400 483

I am Claudia Araujo and I have been 20 years helping my clients save time and money cleaning their fleet through high impact strategies and innovative washing systems, mobile and custom.


Claudia Araujo

Dtra. by Marketing JmbGrupo.com

Washing buses and coaches: 10 steps to save water

If you have buses, minibuses or coach, In this article you will find 10 Simple recommendations that will make your company save a lot of water in washing your vehicles.

The water, In addition to being an essential element for life, It is also to clean a bus or a coach. However, If you wash your vehicles with little criteria and without the right tools, You will be waste this scarce and wasting time and money.

Remember: If it's good for your company, It will be even better for you.

In my more than 20 Years of experience in the sector, I have had the opportunity to visit large and small businesses of bus and coaches, and, From what I have observed in them, I have created a decalogue to help you save water in washing your vehicles.


Take note:

  1. 1
    Avoid cleaning an entire bus by hand. It has been shown that with this procedure hundreds of liters of water, a lot of time is lost and the environment is damaged. And let's not talk about the physical effort that requires and its consequences: fatigue, Labor casualties, fines, lack of motivation in the template, etc..
  2. 2
    Avoid clarifying a bus with the water hose. The use of the hose is not recommended for washing or for the clarified. If you did, You would be making a serious mistake for the same reasons of the previous point.
  3. 3
    Have everything at hand in the washing area. Both water intake and cleaning instruments must be at hand and under control. This way you will save unnecessary trips and waste of time by having to go looking for what you need at all times.
  4. 4
    Use the right tool to stop wasting water. The use of the independent monobrush, either electric or autonomous, it is an invaluable help. The JMB single-brush is the only tool on the market that manages to wash a vehicle in 2 minutes with just 45 liters of water.
  5. 5
    Develop a step-by-step cleaning process. Before moving on to the JMB single brush, it is convenient to clean those parts that the machine does not reach, such as wheels or hard-to-reach corners. This task should not take more than 5 minutes.
  6. 6
    The washing area must always be clean and uncluttered.. Think about the possible accidents that you can cause if there are objects on the floor or if it is stained with grease, For example.
  7. 7
    If you are a fan of soap, please, always use phosphate-free detergents that are biodegradable and that take care of the bodywork of your vehicle. Always ask for the technical and safety data sheet of the product. Think that the use of inappropriate soap can damage the paint of your vehicle and the environment. Despite this, my advice is to wash your bus or coach without soap.
  8. 8
    In summer or when the weather is good, if you use soap, prevents it from drying out during the cleaning process. If you wash outside and the sun is very strong, don't use soap; if you consider it essential, wash and rinse half the vehicle first and, then, the other half.
  9. 9
    Use a non-foaming soap. More foam is not going to make the bus cleaner, Well, this will depend on the properties of your soap and the dirt, not the foam.If you use a very concentrated soap or if you do not have the correct mixture indicated by the manufacturer, the only thing you will do is create an excess of foam that will be difficult to remove later. And this translates into a waste of water, of time and in more waste for the environment.
  10. 10
    set somedefined quality standards and processes in relation to SAFETY, the ENVIRONMENT and QUALITY.

Begin as soon as possible to put into practice the advice of this decalogue, They will allow you to save a lot of water, time and money. If you like, You can print it and pass it to all those in charge of washing vehicles in your company.

Y, If your idea is to go further and implant a high performance washing system in your company,

Call us or send us a WhatsApp message to the +34 607 400 483; You can also write to us through our web form. 

Call us or send us a WhatsApp

+34 607 400 483

I am Claudia Araujo and I have been 20 years helping my clients save time and money cleaning their fleet through high impact strategies and innovative washing systems, mobile and custom.


Claudia Araujo

Dtra. by Marketing JmbGrupo.com

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