Tag Archives for " transport "

Three key elements in a carrier

The carriers Traveler not only carry people from one place to another, but seek differentiate providing a value to their services, for, eg, the user to choose a bus in front of an airplane.

We will give here three key differentiators and a company of transport must meet, and we have observed that not all meet.

1. Acceso a Internet WIFI. More and more people are in constant communication via mobile devices, and if these people are related to the digital, social networks and the Internet. Many users want to, time last them the trip, are not cut off from their employees, collaborators, in the end, with their work, and need to be with constant Internet access. While it is true that installing WiFi networks has high cost, is a cost that will be rewarded with user satisfaction and that can be the deciding factor in the choice of transport mode.

2. Customer Treatment. It seems obvious, but often forget this aspect as basic, as a kind word, respect the traveler, patience. Employees reflect the philosophy and spirit of the company. In this section could include how to conduct; sometimes (some justified and some not), the bus driver gives volantazos, braking abruptly or leads, and the traveler may feel uncomfortable, hurt or feel you are treated as if it were a burden. These behaviors should be avoided as far as possible, giving, if required, a correct driving classes to employees.

3. The hygiene vehicle interior and the installation status. It is very important, not only that paper or trash on the floor or car seats, but no unpleasant odors, or strong (as in many buses), status Conservation of the bus; that the seats are perfect, has not painted on the backs, no missing items; everything must work perfectly, from the armrest to the audio player seat.

Importance of the image in the passenger

Every day more people choose to travel in transport alternative to the car, such as aircraft, trained o bus.

Decision-making about traveling with a transport or otherwise does not depend exclusively on prices, but come into play other service characteristics qualitative, as is the comfort during the ride, appearance transport (internal and external), etc..

Regarding the Exterior cleaning buses, is a very important aspect to consider when offering services passenger. The look of the vehicle "enters the eye", is what the user sees, has a decisive influence on the purchase decision process and is a significant added value for users.

They say a picture is worth a thousand words; applied to this case, a vehicle with an appropriate image builds confidence, credibility, neatness, taste for things well done; the customer feel that the company cares, who cares about your comfort, reflecting a professional and expert.

There is a person a clean vehicle, probably think that is just as clean inside, and that will be a positive step in the decision process of purchasing the ticket to move.

However, If a person sees a dirty car, there a high probability that this ride desist conveyance or the company that owns the vehicle.

And not only that, but there can be a multiplier effect and diffuser, whereby, a person who sees a dirty car and does not like not only not hire that company but their disgust or disappointment spread among their relatives, they also want to travel with this company; Recent studies show specifically that each person dissatisfied with a product or service, it shall notify 8 different people, so the loss of potential customers is abysmal, hence the importance of taking good care of the image we project